My Groomer is Roseann from the Rocky Point Petco Let me just say she is absolutely fabulous!! My dog Bailey she is a Pitbull/Lab mix who has separation anxiety when it comes to my husband but Bailey loves to go see her Aunt Roe as we refer to her. Roseann is so great with Bailey you can see the love she has for my Bailey and Bailey's love for Roseann, when I say to Bailey we're going to see Aunt Roe she gets so excited. She is a great Groomer we are so happy and blessed to have Roseann as our Groomer!!! Bailey is happy which makes us happy. She lets me know if she sees something I should let my Vet know about. Roseann is not just our Pet Groomer she's part of our family to Bailey she's Aunt Roe. We love you Roseann and Thank You!!!❤️
This place is good for pet supplies but when it comes to grooming the customer service suffers. I have two dogs one pit/lab and the other Maltese/Pomeranian. Each grooming is over $70 and it was always a good hair cut however when it comes to accommodating their customers they suck! They tell you the cut will be anywhere from 3-4 hours with the lab it's more like 1-2. Now they call you when the dog is done and expect you to jump up to get the dog once they do. I try to book my day around 2 crazy long appointments and if you can't be there immediately they freak and tell you you need to come because the groomer has tickets to a show and needs to leave or something. I pay good money to have my dogs treated well and to be treated like a customer. It's your job to accommodate me not the other way. If you quote me 4 hours don't freak if I expect to be there in 4 hours. Needless to say I will not bring my dog back.
Employees are courties and helpful. The store is well stocked, however you can't find everything. For prices they are a little pricey (you have to shop around and you can find better prices), in a rush they are good. Reason for 3 stars is that there is No grooming for Cats, at this location and/or others locations in the area. So happened that we needed the services, due to a serious problem in family. We were forced to go to PetSmart.
I went in there with my girlfriend to shop for our new puppy. The staff was so helpful, knowledgeable, and caring. They have gained a customer for life. All of the staff members went out of their way to assist and answer our questions. The groomer, Roseann, came out and personally greeted us and our puppy wasn't even there! Paul spent about 25 minutes with us ensuring that we had everything on the puppy checklist. Such an incredible experience.
Very pricey on pet food, get better bargains online for Pet Foods
Petco Animal Supplies is a US Store based in Rocky Point, New York. Petco Animal Supplies is located at 346 NY-25A Suite 140, Rocky Point, NY 11778, USA.
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